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FAQ

How long will it take to receive my print?

All printing and shipping is handled by Bay Photo in San Francisco. All prints are shipped worldwide from their California printing locations. In the United States, most prints arrive within 7-14 business days. Shipping on all products shipped to the continental US, Canada, and Mexico is FREE. *You are responsible for any local tax duties.

If you have ordered a print and it has not yet arrived, please reach out to us by email at store@justinmikkelsen.com and we will get an answer for you on delivery timeline.

Is your printing process environmentally sustainable?

Our printing house, Bay Photo, is a Green Certified Business. To read more about their fine art paper process and how they work for environmental sustainability, click here.

Is your payment processing secure?

Our payment processor is Stripe, a standard in global payment solutions that stays up-to-date on all payment security processes.

Exchange and Return Policy:

Here at Justin Mikkelsen Photography, we are  committed to your satisfaction. Having tested the printing process and paper selections, I am confident that when you see your print for the first time, you will fall in love. In the event that you are not satisfied for any reason, you may return your print directly to Justin Mikkelsen Photography, postmarked within 7 calendar days upon delivery. You just cover shipping. If you have purchased a limited edition print, the Certificate of Authenticity must also be included with your return to qualify for a refund. Please contact store@justinmikkelsen.com with 7 days of delivery if you would like to make a return.

In the event that your print is damaged upon delivery, which is rare given the strength and durability of the packaging your print arrives in, we will replace it for you completely free of charge. Just provide a photo or video as proof of the artwork being destroyed and recycled in order to process payment. Please contact us at store@justinmikkelsen.com and we’ll help you get a replacement right away.

Are frames available?

Mats and/or Frames are available for purchase with every print we offer. Be sure to look at additional products we offer, including puzzles, magnets, and lunch boxes.

How can I keep up with your work? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! Instagram | Facebook

Are gift cards available?

Absolutely. Our store features gift cards available for later use. You can give them to friends and family, keep them for yourself, or buy one for each of you. Gift cards will be available starting at $50 and going up to $500. They will be digitally delivered instantly to you. | Buy Now

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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